1. Who we are

Welcome to Ragpit, operated by Silverline Tech Solutions Sdn Bhd. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ragpit.com or make a purchase from us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (e.g., credit card details)

2.2 Non - Personal Information

We may also collect non-personal information about your interactions with our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of visits
  • Referring website addresses

3. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To process transactions and fulfill orders
  • To improve our website and your shopping experience
  • To send periodic emails regarding your order or other products and services
  • To administer a contest, promotion, survey, or other site feature
  • To comply with legal requirements and prevent fraud

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal information except in the following circumstances:

  • To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
  • When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety
  • In the event of a merger, acquisition, or sale of all or a portion of our assets

    • 5. Data Security

    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Additionally, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    6. Cookies

    We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly.

    1.2 Types of Cookies We Use

    • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
    • Performance Cookies: These cookies allow us to count visits and traffic sourcesso we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
    • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
    • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

    1.3 Managing Cookies You can control and manage cookies in various ways. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may affect your ability to use certain features of our website.

    Third-Party Links

    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    What rights you have over your data

    Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

    • Changes to This Privacy Policy

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.